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FAQ mobile telephony and internet Ooredoo

Take control with the new My Ooredoo application

My Ooredoo is a mobile application that lets you track your usage, check your bills, subscribe to a service, buy a package and top up your credit at any time.

My Ooredoo is constantly being enhanced with new services that you can discover in the services section.

Only the Dima Ooredoo, La Gold and La Gold Jdida offers are eligible for the moment.

My Ooredoo is available to download from Google Play Store, Huawei AppGallery, and Apple App Store, completely free of charge.

To create a My Ooredoo account (Registration), simply provide an active MSISDN, a valid e-mail address and a password that meets the security criteria.

Once you have provided this information, you will need to accept the general terms and conditions of use to confirm your registration.

Once your My Ooredoo account has been created, you can easily access the application using the quick access option by sending an OTP (One-Time Password) code.

This will allow you to connect in complete security and take full advantage of the features offered by the application.

No, you can take full advantage of the application’s functions without an Internet connection – you just need to activate your mobile data.

Finally available on My Ooredoo application, the call history service will give users access not only to their call history, with the added bonus of the filter option for greater visibility, but also to their SMS sending history, purchases and top-ups.

Previous 15 days

From now on, all customers with offers not eligible for the My Ooredoo application will be able to access the migration service, and those with a prepaid offer will be able to migrate instantly and above all free of charge to the Dima Ooredoo offer in order to access the application.

The X2 internet packages offering double the internet volume are the 500 Fayda, 1000, and 1500 monthly packages available exclusively on the My Ooredoo application.

X2 internet packages are only available to customers with access to the My Ooredoo application (Dima Ooredoo, La Gold and La Gold Jdida).

You can benefit from internet x2 on the 1000 package by buying it either with top-up credit or with your CIB or EDAHABIA credit card.

Le client aura la possibilité de contacter un assistant au 333 ou de se rendre au point de vente le plus proche

Three types of content are available on My Ooredoo:

– Free content

– Exclusive-Classic content at the price of 50 DZD for 24h per Film/Series

– Exclusive-Premium content at a price of 200 DZD for 24h per Film

ANAFLIX is a video-on-demand platform with a rich and exclusive catalogue of films, series, Algerian cult comedy shows and short films, giving you unlimited access to the world of Algerian and international cinema!

All prepaid customers using an Android-based terminal.

Purchased content is valid for 24 hours from the date and time of purchase.

Vous pouvez télécharger l’application « ANAFLIX » GRATUITEMENT depuis Google Play et prochainement sur App Store

Only one session per MSISDN is possible

Connection and browsing via an Ooredoo network in the application is subject to the data rates in force.

BlueMind is a collaborative messaging (Mailing) & hosting solution offered exclusively by Issal Algeria in partnership with Ooredoo!

Customers will be able to access their email on a variety of hardware: laptops, smartphones, tablets, PCs and servers, regardless of their positioning.

No longer need to manage mail servers, no more worries about attacks and data loss.

http://www.ooredoo.dz/Ooredoo/Algerie/entreprises/solution-metier/bluemind

Tasks

Ability to create and manage multiple to-do lists and view them on their own or in the diary

Access on the move

Web-based messaging and collaboration tools accessible from anywhere, via any device.

Contact

Directory, multiple address books, auto-completion of contacts and lists, shared address book, auto-completion of groups and distribution lists.

Secured solution

Your mailboxes are protected from viruses and spam, and you’ll be in the hands of a team that lives up to your expectations.

Flexibility

Your business continuity is our top priority! Add extra email addresses and increase storage space as needed.

Data sovereignty

Platform hosted in Algeria.

Ooredoo and non-Ooredoo business customers.

Subscriptions will be made via POS Corpo cash register.

The service will be acquired via these EO & CSO and commercial sales channels.

The file to be provided is :

Identification of the account manager.

A copy of the RC.

A copy of the tax card.

A signed and sealed subscription contract, with a 12-month commitment.

Customers must purchase a minimum of 05 licences.

For non-Ooredoo customers, a customer account must be created at the BOA within 48 hours of subscribing to the service.

The customer will have a choice of 4 subscription plans.

For the monthly subscription, the customer must pay 03 months in advance.

Monthly Plan: 1000 DZD/Month

Quarterly Plan: 2500 DZD/Quarter

Half-year Plan: 4500 DZD/6 Months

Annual Plan: 7000 DZD/Year

When the service is purchased, a storage volume is granted according to the number of licences activated:

From 5 to 40 sessions ==> 100 GB offered/Month.

From 41 to 99 sessions ==> 150 GB offered/Month.

100 licences and more ==> 200 GB offered/Month.

If a customer adds a licence and moves to a higher level, the storage volume granted will follow

Ooredoo customers can choose the billing cycle for the BlueMind service from the 4 available: 1, 8, 15, 22 of the month.

If the customer does not pay their bill, their access to the BlueMind solution will be temporarily blocked.

The access will be restored as soon as payment is received.

For existing Ooredoo customers, the dunning of their business offers remains unchanged and independent from the BlueMind service.

The customer has the option of increasing the storage capacity from 100 to 4400 GB, and must pay the relevant fees via POS.

Customers may choose a domain name provided that it is available.

The sales representative/CV must check the availability of the domain name via the following link: https://reseller.issal.dz/whois/.

The number of sessions is linked to the number of emails activated on the email server.

Customers who have already purchased a domain from another provider can subscribe to BlueMind email using the same domain.

DZ domain name is free

Activation may take up to 15 days depending on domain validation

Required documents :

– Signed application form.

– Document justifying the choice of domain name, such as a copy of the RC or a copy of the trademark registration with INAPI (for national name registrations) or OMPI (for international name registrations).

Or copy of the official decree of creation (association, organisation, state body………..).

 Price 5959 DZD incl. VAT

The service is activated on the same day of subscription

Documents required :

Only the file provided upon subscription.

Don’t want to pay too much for a vulnerable mail server?

Do you want an intuitive email solution that’s easy to administer?

Would you like to benefit from a professional email solution with monthly payments?

Are you an SME or start-up looking for an affordable, professional email solution?

Do you want to enhance your company’s image by having a personalised domain name for your email service?

Would you like to combine all your services (voice, data, email) via a single provider?

BlueMind is the solution that best meets your needs.

This is a brand new offer, with two types of monthly packages: 2000 DA and 4000 DZD, offering unlimited calls to all networks, up to 200 GB Internet, calls to international destinations, 100 SMS to all networks, as well as “LinkedIn” and “Maps” localisation service.

For 2000 DZD a month you’ll get free calls to all networks, 60 GB internet, free text messages to Ooredoo + 100 free text messages to other networks, plus “LinkedIn” and “Maps” localisation service.

For 4000 DZD a month, you’ll get free calls to all networks, 50 minutes of international calls, 200 GB of internet, free text messages to Ooredoo + 100 free text messages to other networks, plus “LinkedIn” and “Maps” localisation service.

It is valid for 30 days depending on the billing cycle.

The free services are granted for the entire duration of the contract.

By providing a corporate file:

  • A copy of the trade register or authorisation or professional card or equivalent,
  • A copy of the tax card,
  • A copy of the account manager’s identity document.

The Dima Pro offer is available at Espaces Ooredoo, City Shop Ooredoo, Espace Service Ooredoo, Shop in Shop, AAO or by contacting a sales representative.

From 12 months

Indeed, you can benefit from the advantages linked to the offer when you activate it.

On November 20th, 2023

Yes, as long as you have credit on your top-up account and the price of an SMS is 3 DZD incl. VAT.

Yes, it’s possible. You just need to settle the amount of the current invoice.

Yes, you can do this by paying the difference between the two packages x the remaining duration of the commitment.

DIMA Ooredoo is a new commitment-free prepaid offer with lots of advantages in terms of internet bonuses, calls and rich digital applications. It also gives you total control over your offer.

DIMA Ooredoo is available nationwide

Except DIMA 500 Hadra which is available in 24 wilayas: Khenchela, Souk Ahras, Ouargla, El-Tarf, Tebessa, Bechar, Laghouat, El-Oued, Guelma, Batna, M’sila, Oum El Bouaghi, Illizi, El Bayadh, Djelfa, Sidi Bel Abbes, Adrar, Tamanrasset, Ghardaia, Annaba, Biskra, Tindouf, Jijel, Mascara.

DIMA Ooredoo is available for :

200 DZD with an initial credit of 200 DZD

500 DZD with a DIMA 500 package included

500 DZD with a DIMA 500 Hadra package included

1200 DZD with a DIMA 1200 package included

1500 DZD with a DIMA 1500 package included

2000 DZD with a DIMA 2000 package included

3500 DZD with a DIMA 3500 package included

A Boost is an extra that allows you to switch from the DIMA 1200 package to the DIMA 1500 package at any time. It also allows you to switch from DIMA 1500 to DIMA 2000, offering the difference in terms of internet volume, minutes and text messages.

It is particularly useful when conversion is no longer possible (because the 24-hour period after buying the package has elapsed and/or you have used up part of your package).

To benefit from the Boost, simply dial *500# and choose 10, then follow the instructions.

In order to buy the Boost, you must have a minimum credit of 300 DZD for the BOOST 300 and 500 DZD for the boost 500 on your top-up account.

It gives you total control over your offer:

Buy your DIMA monthly packages

Automatically renew the monthly package you need

Change your automatic renewal method

Change your package for another that interests you more

Convert your DIMA package into top-up credit

A 100% Algerian application, made by Algerians for Algerians, with the latest tracks from Algerian and international artists! Exclusive to Ooredoo! Nearly 3 million songs (Local, Oriental and Occidental), offline listening, playlist creation and much more!

All the world’s music at your fingertips, accessible anywhere, anytime.

ANAFLIX is a video-on-demand platform exclusive to Ooredoo that lets you discover or rediscover the classics of Algerian cinema. The application contains a rich and exclusive catalogue of films, series and short films, giving you unlimited access to the world of Algerian cinema!

DIMA Ooredoo is more than just a classic offer! In addition to offering exceptional advantages to customers, DIMA Ooredoo will give them THE new experience!

This new experience consists of giving them total control over their offer:  Kheyyer (Choose)! Djedded (Renew)! Beddel (Change)!

Kheyyer (Choose): customers will be free to choose and buy the package that suits them best

Djedded (Renew): if the customer so wishes, their package can be automatically renewed when it expires, provided they have enough credit.

Beddel (Change): the customer will have the option of converting their package into top-up credit or another DIMA package (within 24 hours, provided they have not used up their package).

Dima + 2000 is a commitment-free monthly subscription offering unlimited calls to all national networks, 60GB of Internet, a free subscription to ANAZIK and ANAFLIX services (only access to applications), free Facebook after the Internet package has been used up, and 250 text messages to all national networks, all valid until the end of the billing cycle.

Simply go to your nearest Espace Ooredoo, Espace Services Ooredoo, City shop Ooredoo or Ooredoo Authorised Sales Point, with a copy of your identity document with a copy of your identity document with a copy of your identity document.

All you need to acquire a Dima + 2000 SIM is a biometric identity document.

The activation fee is 0 DZD. You only pay your first monthly fee of 2000 DZD.

No, the Dima + 2000 monthly subscription is not subject to any commitment.

On the 1st, 8th, 15th or 22nd: this is the billing cycle preceding your subscription date.

By recharging 2000 DZD before your billing cycle at the Espaces Ooredoo, Espaces Services Ooredoo, City shop Ooredoo or the nearest point of sale.

You can make international calls from your top-up account.

Your Dima + 2000 subscription gives you a monthly subscription (depending on your billing cycle) to the ANAZIK and ANAFLIX applications. The content consumed will be debited from the internet volume of your Dima + 2000 package.

YOOZ is the first digital offer in Algeria. YOOZ is prepaid and has a dedicated application on which you can put together your packages according to your needs and your budget, but also take advantage of a world full of advantages created especially for you.

https://yooz.ooredoo.dz/

YOOZ is available nationwide through the entire Ooredoo sales network (EO, CSO, AAO and ESO).

The application is available on all stores, including Google Play, Huawei AppGallery and Apple App Store.

https://yooz.ooredoo.dz/

YOOZ is available for :

300 DZD with an initial credit of 100 DZD.

500 DZD with a YOOZ 500 package included

1500 DZD with a YOOZ 1500 package included

https://yooz.ooredoo.dz/

On YOOZ you have access to a multitude of services, such as Stormili, Sabbaqli, ANAZIK, ANAFLIX and stay tuned to discover l’Affaire, the service that allows you to take advantage of the best deals on sport, fashion, restaurants, leisure and much more!

https://yooz.ooredoo.dz/

You can access these services by clicking on services in the side menu or by clicking on the carousel in the main view of the YOOZ application.

You can sponsor up to 5 of your friends by clicking on the sponsorship section of your side menu on the YOOZ application.

Invite your friend to live the YOOZ experience by downloading the application and buying a SIM, and enjoy 1GB valid for 7 days each.

The YOOZ 300 level is a free choice level on which you have 100 DZD of free credit.

https://yooz.ooredoo.dz/

On the YOOZ 500 plan, you get the SIM in addition to the YOOZ 500 monthly plan, which includes 5GB of internet + 2GB bonus + 50 minutes of calls to all national networks and 50 text messages to Ooredoo.

https://yooz.ooredoo.dz/

Sur le palier 1500 de YOOZ, tu as la SIM en plus du forfait mensuel YOOZ 1500 inclus sur lequel tu as 30 Go d’internet + Facebook & Messenger + appels et sms vers Ooredoo illimités plus 150 Minutes d’appels vers les autres réseaux nationaux.

https://yooz.ooredoo.dz/

The YOOZ offer provides you with packages dedicated to ANAZIK and ANAFLIX at very attractive prices:

ANAZIK: 250 DZD = 30 days of access to ANAZIK plus 750 MB dedicated to the service

ANAFLIX: 300 DZD = 30 days of access to ANAFLIX plus 1GB dedicated to the service

ANAZIK + ANAFLIX 450DZD = 30 days of access to both services plus 1.5GB dedicated to both services.

https://yooz.ooredoo.dz/

You can send text messages when you buy a package (daily, fortnightly or monthly). You also get 50 text messages to all networks when you buy the super power monthly text messages to all networks.

100MB + unlimited Facebook & Messenger valid for 24h.

YOOZ by Ooredoo is the first 100% digital offer on the Algerian market, giving you total control over your mobile offering and unprecedented flexibility!

Choice of number: For the first time in Algeria, customers can personalise their mobile offering via an application, from the choice of telephone number to the advantages of the packages.

An offer to suit all budgets and needs: Customise your package ad infinitum on the application to suit your needs and budget, thanks to the different validity periods (daily, fortnightly and monthly), the exceptional prices (from 30 to 1500 DA) and the super powers (Extras) offering unlimited access to the social networks of your choice.

Share and win: Share the YOOZ experience with 5 of your friends and win up to 5GB while making them win 1GB each.

VOD & MOD: Enjoy music and video streaming with exclusive ANAZIK and ANAFLIX packages

Balance consultation: Enjoy a clear dashboard giving you real-time visibility of your credit, call and internet usage.

La GOLD is a prepaid offer with lots of advantages, a single rate to all networks (4.99 DZD/30 sec) and free Facebook as well as top-ups offering unlimited internet, credit and calls.

Free mode lets you connect to Facebook for free and without credit. Comment, share and follow the news of your friends and the pages you like for free.

The new La GOLD offer is priced at 1500 DZD with a GOLD 1000 refill, 2000 DZD with a Gold 1500 refill or 2500 DZD with a GOLD 2000 refill.

Calls to GOLD are charged at 4.99 DZD/30sec.

Free access to Facebook is guaranteed on La GOLD, so customers can follow the news and keep in touch with friends and family free of charge, while commenting, sharing and following the various pages that interest them.

Free access to Facebook is guaranteed on La GOLD.

The call is charged at 4.99 DZD/30 seconds.

A host of advantages in terms of data, unlimited calls to Ooredoo and credit are available when you top up to 1000 DZD, 1500 DZD or 2000 DZD in a single operation.

The credit offered with GOLD 1000 DZD, 1500 DZD and 2000 DZD top-ups allows La GOLD customers to communicate freely to all national networks only.

International from top-up account only.

These international packages are available for several countries, including France, Canada, China, Turkey, Italy, Germany and many others.

To access the countries, follow the link:

http://www.ooredoo.dz/Ooredoo/Algerie/particuliers/offres-mobiles/internaltional/forfaits-international-new

The service is available on :

*310#: Follow the instructions and choose the appropriate package.

*151#: a link will direct you to *310#.

Allocated minutes are not valid to satellite and special numbers.

Follow the link to choose the offer and the country:

http://www.ooredoo.dz/Ooredoo/Algerie/new-international-page

Connection to the foreign network is automatic. If you have problems with the automatic selection of the foreign network, we recommend that you connect manually:

In your mobile phone menu, select “Phone settings”, then “Networks” and finally “Manual selection”.

All you have to do is let yourself be guided to choose between the available networks.

Follow the link below for more details:

http://www.ooredoo.dz/Ooredoo/Algerie/particuliers/services/roaming

Purchase top-up cards before leaving on a trip and top up the account by dialling * 222* free of charge, the top-up code followed by # then validate, or make a Storm.