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The postal sectoral policy approach, adopted in this framework, aims at consolidating the democratization of access to a modern postal service, based on the intensive ICT use and promoting financial integration which constitutes a vital part of our national economic solidarity.

 

Democratizing access to a modern postal service

In this context, it is intended to pursue actions of modernization and intensification of post networks and to implement all required measures and mobilize all means to improve customer service, to diversify proposed offers and services, contributing, thus, to reduce inequalities and social disparities in the different regions nationwide.

Hence, as far as postal service is concerned, democratizing access to a modern postal service will be achieved by an increasing use of ICT which remains one of our top priorities. This access may be physical, electronic or based on the use of mobile telecommunications networks.

This will allow citizens to benefit from postal services anywhere in the country by using all available means, including the public-private partnership in order to :

  •  Make postal and financial services closer to customers by making the opening of neighborhood postal checkpoints a priority both in large urban areas and remote areas
  •  Deploy a postal presence in major stations and airports
  •  Support and revitalize rural areas, regions and zones which suffer from difficulties or that are isolated in order to maintain their populations by acquiring and deploying mobile offices
  •  Transform the postman’s function into a true commercial agent to offer various postal and financial services at home
  •  Set up in secure malls and public places, multiservice ATMs operating around the clock seven days a we
  •  Maintain the State’s commitment to provide the populations with a universal postal service, by offering countrywide the basic cost-effective postal and financial services
  •  Rehabilitate the public service and strengthen the community service concept that would reinforce social cohesion through an action likely to preserve permanently continuity of service, equal opportunity of access and transparency
  •  Sustain actions of general interest targeting vulnerable segments of the population
  •  Offer an easy access to services by using information and communications technology, by deploying an ambitious program of post offices computerization (IBP), installing ATMs and EPTs, including the development of applications for remote services or via mobile networks

To reach these goals, it is important to update laws and regulations particularly in refocusing postal and financial services considering the evolution of the universal service and public service, to integrate network interoperability and open to young entrepreneurs the distribution segment as part of youth employment ... etc.

Furthermore, modernization also consists in adopting a range of modern ICT-based postal services, incorporating agencies, means and tools of production as well as the proposed services.

It will be achieved through automation, mass computerization, digitization and especially the development of online services, remote access and mobile applications use.

Regarding postal agencies, the brand "Algérie Poste" must evolve in line with the development of society and respect of the architecture and environment of each neighborhood.

To this end, computerizing back and front office within post offices is one of the major projects of postal industry modernization. This structuring project which relies on the modernization of post office management will not only influence the citizen’s and receiving agent’s attitudes, but it also aims to :

  •  Improve the quality of services provided to citizens
  •  Reduce the queue
  •  Secure transactions
  •  Computerize audit operations and the daily/monthly accountancy

Concerning the means and tools of production, it is meant to minimize at best the manual work by generalizing process automation and using more efficient modern means.

To meet an ever-growing demanding client, "Algérie Poste" will give preference to the electronic interface and remote access and promote the use of electronic means of payment via the website.

The computerization aims at achieving an information system with national scope which is reliable, inclusive of all post activities at all levels. This will support the decentralization of service delivery and services while ensuring regular and rigorous control.

As for the mail / parcels aspects, it should be emphasized that transport and distribution represent the traditional business of the post. It is, therefore, important to implement all modern means to significantly improve the mail delivery on time, but also to use in a clever manner the available resources in order to diversify offer services, improve quality and optimize costs.

Moreover, the development of ICTs and internet in particular provides new tools to improve and develop the postal business. Thus, it aims at moving from a primarily mail distributor status and service provider to that of key player in e-commerce and distribution. Logistical activities and payments are vital for the postal services.

As such, the reorganization of the postal activity, in particular the one regarding the EMS will deal with the following aspects :

  •  Involving private operators in transport and distribution
  •  Using tracking to monitor the traceability of mailings
  •  Creating e-logistics platforms and developing delivery of items purchased online (e-commerce)
  •  Dematerialization of mails and e-mail supply using the domain name poste.dz
  •  Strengthening hybrid mail and supply of services certification and time-stamping services (electronic registered letters, Barkia@tic, etc.)
  •  Creating an electronic file of addresses and making it available online for the public and interested governments and organizations